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L'EMPIRE OFFICIAL

Frequently Asked Questions

Products

Accordion Content

We use a variety of high-quality materials, and each product’s material composition is listed on its product page.

Some of our items fit true to size, however other items have a boxy fit. Therefore, we recommend you take a look at the product page of the item you’re interested in for specific sizing information.

Shipping

We offer various shipping options, including standard and expedited shipping. Delivery times may vary, but we provide estimated delivery dates during the checkout process.

Yes, we ship to many countries worldwide. You can check if we ship to your location during the checkout process.

Once your order is shipped, you’ll receive a tracking number via email, allowing you to monitor the status of your shipment.

Shipping costs vary based on the shipping method selected and your location. You can view the shipping costs during the checkout process.

Returns

We offer a hassle-free return policy within 30 days of receiving your order. Please check our Returns & Exchanges page for more details.

To start a return or exchange, simply contact our customer support team or visit the Returns & Exchanges page for instructions.

We do not charge restocking fees for most returns. However, there may be exceptions for certain items, which will be specified in our return policy.

Typically, we process returns and exchanges within 3-5 business days after receiving the returned items.

Payment

We accept various payment methods, including credit/debit cards, PayPal, Apple Pay, and more. You can view all accepted payment options during the checkout process.

We use a variety of high-quality materials, and each product’s material composition is listed on its product page.

Yes, we frequently offer discounts and promotions. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest deals.

Unfortunately, once an order is placed, you cannot change the payment method. Please make sure to select the desired payment method during checkout.